Welcome to SalesEdge AI. These Terms of Service govern your use of our AI-powered client call management platform that integrates with Salesforce to automate your sales workflow. By using our service, you agree to these terms and our commitment to helping you streamline client interactions through advanced AI transcription, speaker identification, and automated task generation.
Service Description
SalesEdge AI provides an AI-powered platform for managing client calls through automated transcription, speaker identification, meeting summarization, and task generation. Our service integrates with Salesforce to provide intelligent client matching and workflow automation, helping sales teams and organizers maximize productivity and client engagement.
You can upload audio files (MP3, WAV, M4A up to 100MB) or record live calls with support for AirPods and headphones. Our AI processes these recordings to extract key topics, generate summaries, draft follow-up emails, and create actionable task lists, all organized in your personalized dashboard.
Data Security and AI Processing
We process your audio recordings and business data using enterprise-grade security measures and industry-leading AI models. While we strive for high accuracy in transcription and speaker identification, AI-generated content should be reviewed before use in critical business communications. You retain ownership of your data and can export or delete it at any time.
Our Salesforce integration requires appropriate permissions and credentials, which you provide voluntarily. We use this access solely to enhance client matching and workflow automation as described in our service features.
User Responsibilities
You are responsible for ensuring you have proper consent to record and process client calls in accordance with applicable laws and regulations. You must comply with your organization's policies regarding client data handling and ensure that any content you upload respects confidentiality agreements and privacy requirements.
You agree to use our AI-generated summaries, emails, and task lists as drafts that require your review and approval before implementation. SalesEdge AI is a tool to enhance your productivity, but final business decisions and communications remain your responsibility.
Support and Updates
We are committed to continuously improving our AI capabilities and platform features. Updates to our transcription accuracy, speaker identification, and automation features are deployed regularly to enhance your experience. Our support team is available to help you maximize the value of SalesEdge AI in your sales workflow.
These terms may be updated periodically to reflect new features or legal requirements. We will notify you of significant changes through your dashboard or email. Continued use of the service after updates constitutes acceptance of the revised terms.
