At SalesEdge AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered client call management platform that integrates with Salesforce to automate your sales workflow.
We understand that the data you share with us includes sensitive business information such as client calls, recordings, transcriptions, and meeting summaries. We are committed to maintaining the highest standards of data security and privacy protection while providing you with powerful AI-driven insights and automation features.
This policy covers all aspects of our service, including audio file uploads, live call recordings, AI transcription services, speaker identification, client matching, and the generation of meeting summaries, follow-up emails, and action items through our platform.
Information We Collect
- Audio recordings of client calls that you upload (MP3, WAV, M4A files up to 100MB) or record live through our platform with support for AirPods and headphones.
- Account information including your name, email address, company details, and Salesforce integration credentials necessary for our AI to provide client matching and workflow automation.
- Usage data such as how you interact with our dashboard, which features you use most, and system performance metrics to help us improve our AI-powered transcription and speaker identification services.
How We Use Your Information
- To provide AI-powered transcription services that convert your client calls into accurate text transcripts with speaker identification and key topic extraction.
- To generate automated meeting summaries, follow-up emails, and action items that help streamline your sales workflow and improve client relationship management.
- To integrate with your Salesforce account for intelligent client matching, allowing our AI to suggest the most likely client profiles and organize all interactions in your dashboard.
We implement enterprise-grade security measures to protect your data, including encryption in transit and at rest, secure cloud storage, and regular security audits. Your call recordings and transcriptions are processed using industry-leading AI models with strict data isolation. We never share your business data with third parties for marketing purposes, and you maintain full control over your information through our user-friendly dashboard and data export options.
